This Privacy Policy describes how StretchWorks (“StretchWorks”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our website https://www.stretchworks.com.au (the “Site”) or engage with our related services (the “Services”).

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information when you visit our Site, make a booking, or contact us:

1.1 Personal Details

  • Full name
  • Email address
  • Phone number
  • Address or suburb (if provided)
  • Emergency contact information

1.2 Booking & Payment Information

  • Appointment details, session history, and preferences
  • Payment details (processed securely by third-party payment providers — we do not store your full card information)

1.3 Health Information

To provide our stretching and mobility services safely, we may collect limited health-related information you voluntarily provide (e.g. injuries, medical conditions, or relevant physical limitations).

Health information is treated as sensitive information and is only used to ensure your wellbeing during sessions.

1.4 Technical Information

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the Site
  • Referring website or search terms

This data helps us improve the performance and user experience of our Site.

2. How We Collect Information

We collect information in several ways, including:

  • When you book a session, complete an online form, or contact us
  • When you sign up to our mailing list or submit feedback
  • When you interact with us via social media or email
  • Automatically, through cookies and similar technologies (see Section 7)

3. Why We Collect and Use Your Information

We collect and use your information to:

  • Process and manage bookings
  • Provide stretching and mobility services safely
  • Communicate with you about your appointments, updates, or offers
  • Process payments and issue receipts
  • Improve our Site, Services, and customer experience
  • Comply with our legal obligations
  • Maintain internal business and administrative records

We will only use your personal information for the purposes for which it was collected or for related purposes that you would reasonably expect.

4. How We Store and Protect Your Information

We take reasonable physical, technical, and administrative measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your information may be stored securely on third-party cloud services (such as booking and payment platforms) that comply with Australian privacy and data protection standards.

If personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

5. Disclosure of Personal Information

We may share your personal information with trusted third parties when necessary to operate our business, such as:

  • Payment processors and booking platforms
  • IT and web hosting providers
  • Professional advisers (e.g. accountants, lawyers)
  • Health professionals (with your consent, if required for your safety)

We will not sell, rent, or trade your personal information.

We may also disclose information if required by law, such as to comply with a court order or regulatory request.

6. Overseas Disclosure

Some service providers or cloud platforms we use may store data outside Australia (e.g. in the United States, Singapore, or the EU).
Where this occurs, we ensure those providers have privacy protections consistent with the Australian Privacy Principles.

7. Cookies and Website Analytics

Our Site may use cookies and analytics tools (such as Google Analytics) to collect statistical data about how visitors interact with the website.

Cookies help us:

  • Improve the functionality and security of the Site
  • Understand visitor behaviour
  • Enhance your browsing experience

You can disable cookies through your browser settings, though some parts of the Site may not function properly without them.

8. Email and Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you occasional marketing emails.

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in the email or by contacting us directly at studio.manager@stretchworks.com.au.

We will still send essential service-related emails (e.g. booking confirmations or reminders).

9. Access and Correction

You have the right to:

  • Request access to personal information we hold about you; and
  • Request correction if your information is inaccurate, outdated, or incomplete.

To make a request, please contact us (see Section 12). We may need to verify your identity before releasing information.

10. Retention of Information

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.
When no longer needed, we securely delete or anonymise the data.

11. Complaints and Concerns

If you believe your privacy has been breached or mishandled, please contact us at studio.manager@stretchworks.com.au.

We will investigate your complaint and respond promptly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at:
📞 1300 363 992
🌐 https://www.oaic.gov.au

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 studio.manager@stretchworks.com.au
🌐 https://www.stretchworks.com.au
📍 Victoria, Australia

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
The most recent version will always be posted on this page, and the “Last updated” date will be revised accordingly. Continued use of our Site or Services after changes take effect constitutes acceptance of the updated policy.