Welcome to StretchWorks (“StretchWorks”, “we”, “us”, “our”).
These Terms of Service (“Terms”) govern your access to and use of our website https://www.stretchworks.com.au (the “Site”) and any related products or services we provide (collectively, the “Services”).

By accessing or using our Site or Services, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, you must not use the Site or Services.

1. Definitions

User / you / your – any person who accesses or uses the Site or Services.
Content – all text, graphics, images, videos, data, and other material made available through the Site.
Booking – an appointment made through the Site or other channels for StretchWorks services.
Payment Provider – a third-party service used to process payments (e.g. Stripe, PayPal, credit card merchant).

2. Use of the Site

2.1 Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Services. By using the Site, you warrant that you meet this requirement.

2.2 License to Use
We grant you a limited, non-exclusive, revocable license to use the Site for personal, non-commercial purposes in accordance with these Terms.

2.3 Prohibited Conduct
You must not:

Violate any applicable laws or regulations;
Interfere with or disrupt the Site or its servers;
Copy, reproduce, or distribute Site content without permission;
Upload viruses or malicious code;
Use automated means (e.g. bots, scrapers) to access the Site;
Impersonate another person or misrepresent your affiliation with any person or entity.

3. Accounts and Security

3.1 Some Services may require you to create an account. You must provide accurate, current, and complete information.
3.2 You are responsible for maintaining the confidentiality of your login details and all activity that occurs under your account.
3.3 Notify us immediately at studio.manager@stretchworks.com.au if you suspect any unauthorised use of your account.

4. Bookings, Payments, and Cancellations

4.1 Bookings
All sessions and appointments are subject to availability and confirmation.

4.2 Payments
Prices are displayed at the time of booking. You agree to pay all applicable fees and charges for Services booked. Payments may be processed via third-party Payment Providers.

4.3 Cancellations and No-Shows

Cancellations must be made within the time frame stated on the Site or confirmation email.
Late cancellations or missed appointments may incur a cancellation fee or forfeiture of payment.
StretchWorks reserves the right to cancel or reschedule sessions due to unforeseen circumstances. If this occurs, we will notify you and offer to reschedule or refund any prepaid amount.

4.4 Refunds
Refunds are handled in accordance with Australian Consumer Law. Unless required by law or otherwise stated, payments are non-refundable once a session has commenced.

5. Health Disclaimer and Risk Acknowledgement

5.1 Not Medical Advice
Our Services are designed for general wellness, mobility, and flexibility. They are not a substitute for medical advice, diagnosis, or treatment. Always seek advice from a qualified health professional before beginning any exercise or stretching program.

5.2 Assumption of Risk
By participating in any StretchWorks session, you acknowledge and accept that physical activity carries inherent risks (including injury, strain, or aggravation of existing conditions). You voluntarily assume all such risks.

5.3 Health Disclosure
You agree to disclose any relevant medical conditions, injuries, or limitations to our practitioners before participating. StretchWorks may refuse to provide Services if we believe doing so could pose a health or safety risk.

6. Intellectual Property

6.1 All intellectual property rights in the Site and its Content are owned by or licensed to StretchWorks.
6.2 You may not copy, distribute, modify, or create derivative works of any Content without our prior written consent.
6.3 The name StretchWorks and associated logos are registered or unregistered trademarks owned by StretchWorks. Unauthorised use is prohibited.

7. User Content and Feedback

7.1 You may submit feedback, comments, or reviews (“User Content”) via the Site or social media.
7.2 By submitting User Content, you grant StretchWorks a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, and display your content in connection with our business.
7.3 You are solely responsible for your User Content and must ensure it does not violate any laws or third-party rights. StretchWorks reserves the right to remove or edit any content at its discretion.

8. Disclaimers and Limitation of Liability

8.1 Disclaimer
The Site and Services are provided “as is” and “as available.” We make no representations or warranties regarding accuracy, reliability, or suitability for any particular purpose.

8.2 Limitation of Liability
To the fullest extent permitted by law, StretchWorks and its employees, contractors, and agents are not liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Site or Services.
Our total liability to you for any claim shall not exceed the total amount paid by you for Services in the 12 months preceding the claim.

8.3 Australian Consumer Law
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law. If a statutory guarantee applies, our liability will be limited (at our option) to supplying the services again or paying the cost of having them supplied again.

9. Indemnity

You agree to indemnify and hold harmless StretchWorks, its officers, employees, and agents from any claims, losses, damages, or expenses (including legal costs) arising from:

Your use of the Site or Services;
Your breach of these Terms; or
Your violation of any rights of a third party.

10. Termination

We may suspend or terminate your access to the Site or Services at any time without notice if you breach these Terms. Upon termination, your right to use the Site and Services will immediately cease.

11. Changes to These Terms

We may update or modify these Terms from time to time. Updated versions will be posted on this page with the revised “Last updated” date. Continued use of the Site after changes take effect constitutes acceptance of the new Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Victoria, Australia.
Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

13. Contact Us

If you have any questions about these Terms or our Services, please contact us:
📧 studio.manager@stretchworks.com.au
🌐 https://www.stretchworks.com.au